Welcome to our Help Center
Frequently asked Questions, Videos behind the scenes, Tips, Tricks and more...
Absolutely. For every friend you refer, your friend will get a discount and you will recieve 500 Loyalty points to your account. These can be used to exchange them for a 5€ discount for your next order.
We have a Loyalty system for our community. As soon as you created an account with us, you can start to collect loyalty points. Points can be collected by making purchases, referring friends, posting in our community forum and more! The loyalty points can be directly used to exchange them for a personal discount. The button to log-in for the loyalty system can be found on the bottom-right of our homepage.
We have created a forum for our community! Post and share your tips, tricks & experiences with our community! Ask anything you wish and feel free to create new topics. You can visit the forum by simply clicking on the link in the menu on top of our homepage.
Yes. please use the code: Extraitems to get free shipping when you purchase these extra items. We will then add them to your current order
Your box will be delivered by our logistic partners. Foodlogica is a last-mile delivery company that focuses on sustainable logistics. They will deliver your food boxes using their electric bike- and van-fleet.
In this case, your box will be given to a neighbour and you will be informed via a note in your postal box or via email / phone. In case it is not possible to give the box to a neighbour we will take it back to our warehouse and contact you for an alternative delivery option.
Our Order Deadline is on Sunday evening. Most boxes then get delivered on Tuesday. This means, that in case you ordered on a Monday or Tuesday morning, you unfortunately have to wait 7-8 days for your order to arrive. In case you signed up for a subscription on a Monday or Tuesday, which automatically bills you every week, you will probably have paid twice before your first order arrives.
Yes! We are happy to hear all your suggestions. Please send them directly to email@example.com or send us a Facebook message via the button on the buttom of this page!
How to manage your Subscription
Learn how to manage your subscription with this video here.
About our Brand
Learn more about our brand, vision and mission.
Visiting our Farmers
Come with us to the farm and look behind the scenes.